Bill Payment FAQs

Need some help understanding or paying your bill? Click here to check out these frequently asked questions or call Patient Financial Services at 913-588-5820.

Cost Estimates

If you need a cost or pricing estimate for a procedure, please call the Patient Financial Counseling Department at 913-588-7821.

Patient Bills

High quality patient care and service

The University of Kansas Hospital is committed to providing the best possible care and service every day. To better serve you, our business office is transitioning patients to a new, easier to understand billing statement. The new bill provides a single statement including all services provided by the hospital, as well as most of its physicians.

Click here to pay your bill online now.

In the past, patients received separate bills for hospital services and physician services. Now, both will appear on the same bill.

Our goal is to make it easier for patients to see and understand all charges related to each episode of care.

The single statement may include charges from:

  • The University of Kansas Hospital
  • The University of Kansas Cancer Center and community cancer program locations
  • Mid-America Cardiology, Inc.
  • MidAmerica Thoracic and Cardiovascular Surgeons
  • Jayhawk Primary Care and Jayhawk Urgent Care

Important: Patients will continue to receive a separate statement for any services provided by the University of Kansas Physicians, Inc.

Contact us by mail
The University of Kansas Hospital
PO Box 955801
St. Louis, MO 63195-5801 
Customer service
8 a.m.-4:30 p.m. Monday-Friday
Phone 913-588-5820
Toll free 877-287-6268
 

Understanding Point-of-Service Payments

The University of Kansas Hospital now requires a $50 deposit prior to service which can be made in advance of your visit or upon arrival. All deposits are payments applied toward your total expenses. Learn more about this policy.

Emergency Department Co-Pay


The University of Kansas Hospital requires* patients to pay their insurance co-pay during your visit to the ED. If that information is not available, a $50 deposit will be accepted and applied toward your total expenses. Learn more about this policy.

*No patient is denied emergency care based on ability to pay at the time of service.

Medical Financial Assistance


The University of Kansas Hospital has partnered with Cardon Outreach to help financially stressed patients find programs to assist with payment for their medical care. Click here to find out how to determine if you're eligible for this service.

Pay your bill by phone

You can make credit card or e-check payments, or set up a payment plan by phone. Call Patient Financial Services at 913-588-5820 or toll free 877-287-6268. Hours are 8 a.m.-4:30 p.m. Monday-Friday.

Pay your bill by mail

Send check or credit card payments to:

The University of Kansas Hospital
P.O. Box 955801
St. Louis, MO 63195-5801

Pay your bill in person

To pay your bill in person, visit our Cash Office in Admissions 8 a.m.-4:30 p.m. Monday-Friday. It is located in the main lobby across from the Information Desk.

Pay online

Click here to pay your bill online now.



Patient bill refund policy

If we owe you a refund due to an overpayment or credit balance, we will issue a refund after it has been verified by Patient Financial Services. We will credit your credit card or send you a check, depending on how you made the initial payment. For any questions concerning a refund due, please call Patient Financial Services at 913-588-5820 or toll free 877-287-6268.